Transformed the meaning, approach and value of performance management
We overhauled this organisation’s performance management process, working with an internal team of business leaders and employees to uncover the root issues. We redesigned the approach, focusing on shifting mindsets about what performance management is all about and the value it brings. We then focused on the skills required to be able to facilitate high performance. We built interventions to launch the refreshed approach and to further embed it over a period of time. Workshops were attended by the 11,000-strong workforce and supplemented with ‘Genius Bar’-style clinics, on-line webinars, videos, success stories and people leader development workshops. Ongoing monitoring of the application of the approach was built into the embedding phase. Within a matter of months, there was evidence to indicate a shift had already been achieved in the association employees placed on performance management and their experience of what this looked like in practice. The revised approach has been described by staff as ‘more honest’, ‘more meaningful’ and ‘transformational’.